Frequently Asked Questions

If you do not see the answer to your question below, feel free to give us a call 813-995-7915 or email us at moorebouncepartyrentals@gmail.com

HOW DO I BOOK MY EVENT?

It’s Simple! Pick out the inflatables that work best for your event, book via the website or email us at moorebouncepartyrentals@gmail.com or give us a call at: 813-995-7915. We take care of the rest from delivery, to setup, to teardown.

HOW LONG CAN I RENT YOUR EQUIPMENT?

Our pricing is set up for 6 hour rentals, however we also offer over night and longer rentals.
CAN SOMEONE COME TO MY  LOCATION TO DISCUSS MY EVENT?
Yes, please give us a call or email us to set up a time to meet.

ARE YOU INSURED?

Yes, we carry liability insurance above state requirements. We provide a copy for every event if requested.

DOES SHOES NEED TO BE REMOVED TO PLAY ON THE INFLATABLES?

Yes. To maintain high quality inflatables, please remove shoes before entering the jump space. This helps keep our inflatables clean and reduces wear.

WHAT IF THE WEATHER IS BAD ON THE DAY OF MY EVENT?

Unfortunately, weather can be a challenge. Your safety is our primary concern. If unfavorable weather conditions, including rain, and/or high winds are in the immediate forecast our staff will contact you no later than 2 hours before your event. If an event cannot be moved inside, an alternative rental date can be discussed or a full refund can be given. All changes in rental times/dates must be made before the inflatables are delivered.

DO YOU HAVE STAFF THAT STAYS WITH THE RENTALS DURING MY EVENT?

Staffing is available depending upon availability. Staffing starts at $50 per hour per staff member. Please note, some inflatables such as obstacle courses requires (2 people to staff). Also note, each event is staffed with a manager (at the cost to the customer) to ensure that our staff can have relief/breaks. Our rental prices does not include staffing.

WHAT KIND OF POWER SUPPLY IS NEEDED?

We typically connect one blower to a 15 amp circuit and two blowers to a 30 amp circuit. If the inflatables are farther than 50 feet from a power source, then we can provide a generator at an additional charge.

HOW LONG DOES IT TAKE TO SET UP THE UNIT?

It takes about 30 to 45 minutes to set up a single inflatable and about  30 minutes to deflate and load in the trailer. This time frame varies on the quantity and size of the inflatables.

HOW FAR IN ADVANCE DO I NEED TO RESERVE?

All of our units are available on a first come, first serve basis. You may make reservations as late as the day before your rental. However, keep in mind that inflatable units are in high demand.  Therefore, it would be best to make your reservation as soon as possible.

WILL YOUR EQUIPMENT BE CLEAN WHEN YOU BRING IT OUT?

We clean and sanitize our inflatables regularly to ensure your satisfaction. We clean each unit thoroughly every week between rentals. We also perform an additional disinfectant spray down of the unit once we inflate it.

CAN I CLEAN UP AND SET UP THE UNIT MYSELF?

In order for us to maintain the cleanliness of our units and to provide our customers with the best possible inflatable rentals, we deliver and set up the inflatables. This personalized customer service allows you to finish any last minute party planning.

DO I NEED TO DO ANYTHING TO PREPARE?

All water sprinklers should be turned off in the area where the inflatables will be set up. Also, please clear the area of all rocks, sticks or any other sharp objects. All animal waste is required to be removed prior to our arrival. A 15 amp electrical outlet within 50 feet of each inflatable is required. We will be driving stakes in the ground so the possibility of hitting a shallow phone line or irrigation line is rare, but possible.  This will be the renters responsibility to repair. Please make us aware of any underground utilities that you think could be a concern and we will do our best to avoid these areas.

WHAT IS THE SIZE OF SPACE NEEDED FOR SET UP?

The space required to set up varies by unit. The sizes of the units are listed in the descriptions and please allow 3′ – 5’ additional space on all sides of the unit.

WHERE CAN YOU SET UP THE INFLATABLE UNIT?

Our inflatable units can be set up on just about any flat surface. We would prefer to set up in a grassy area.  The surface needs to be clear of any rocks, sticks or other sharp objects. If you’re not sure where to set it up, we can help you decide when we deliver your rental.

WHAT IS YOUR DELIVERY AREA?

We deliver across the entire Tampa Bay area, however, delivery charges will apply to any delivery outside of 15 miles of our warehouse.

WHAT CAN I EXPECT ON MY RENTAL DAY?

We will arrive at your location at least 30 minutes before your stated event start time and promptly set up your rentals. Some days this might need to be significantly earlier due to volume of rentals for the day. There will be no extra charge and you will still have the inflatable for the duration you paid for. We will give you a brief overview of rental operations to make sure you feel comfortable.  Depending on our pick up schedule for that day we will be there to load up at the end time of your event, or even a couple hours later than your event ends.  If your event space is rented, or for any other reason you need it removed by a certain time please make us aware of this time and we will do our best to make it happen.

WHAT IS THE CANCELLATION POLICY?

Due to our amazing customers, we are able to offer hassle free cancellations. If you need to cancel for any reason, all we ask is that you let us know before 7am delivery day. This helps keep our cost low so we can continue offering this service. If any balance is paid before hand, it will be fully refunded.

WHAT IF WE WANT TO EXTEND OUR EVENT?

If on the day of the event you decide you would like to extend your event longer than what you have scheduled for, we are happy to try and make this work. Contact us as soon as possible. An additional fee may apply.

Still have questions?

Feel free to use our Contact Form to reach out to us anytime.